Questions? We've Got Answers!

1. How do I place an order?

To place an order, simply browse our collection, select your desired t-shirt, choose the size and colour, and click "Add to Cart." Follow the checkout process to complete your order.

2. What payment methods do you accept?

We offer secure payment through PayStack, providing you with a wide range of payment methods.

3. How long will it take to receive my order?

Delivery times vary depending on your location. We strive to process and ship orders between 3 to 7 working days after the order has been placed. Once your order is dispatched, you'll receive a confirmation email with tracking information.

4. Which courier do you use?

We make use of The Courier Guy to ship most of our parcels. Once you received the tracking number you can use it to track you parcel here.

5. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can click on this number to see the tracking on your parcel or you can click here and enter the tracking number.

6. Can I modify or cancel my order after placing it?

Yes you can, if at any stage you realise that something in the order is not correct, please change it as soon as possible by sending us an email to shop@firefinchapp.com

7. What is your return policy?

We have a hassle-free return policy. If you're not satisfied with your purchase, please contact us within 14 days of receiving your order.

8. Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs and delivery times vary based on your location. For orders that are being shipped internationally please use this email address to place the order shop@firefinchapp.com.

9. How do I determine my t-shirt size?

Refer to our size chart, which can be found here. It provides detailed measurements to help you choose the right size. If you're still unsure, feel free to contact our customer support for assistance.

10. Can I change my shipping address after placing an order?

To ensure prompt delivery, please double-check your shipping address during checkout. If there's an error, contact us immediately, and we'll do our best to assist you.

11. How can I contact customer support?

You can reach our customer support team through the "Contact Us" page on our website or by sending an email to shop@firefinchapp.com. We aim to respond to inquiries within 24 hours.